Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have three delivery options for you to choose from. 2nd Class signed for delivery: £3.90 1st Class signed for delivery £4.50 and Special recorded delivery at £7.90. All of these are for up to 1kg in weight. If your order weighs more than this, we will contact you before sending out your parcel.

Which payment methods are accepted in the Online Shop?

We can accept Visa and Mastercard payments. If you have any trouble, please contact us.

How long will delivery take?

Depending on when your order is placed and what delivery option you select, your order should arrive with you 2nd Class signed for within three working days. 1st Class signed for within two working days and for Special recorded delivery we aim to deliver on the next working day.

What exactly happens after ordering?

An email will be sent to you with order confirmation and an invoice detailing your order if you have logged in to our website. Guest users will receive an invoice with their order.

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